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Accessibility Statement

Accessibility statement

This website is run by LLR Wellbeing Hub. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email our team on [email protected]

We’ll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

LLR Wellbeing Hub is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Third party systems


To point users towards upcoming events we currently use Eventbrite.

This is external software and we cannot guarantee that this website is fully accessible. A common issue is that eventbrite has a timeout feature; giving users an allocated time to fill in their details and complete their registration. This helps to prevent spam but may result in users finding it difficult to complete their registration.

If users find it difficult to register for an event or webinar, they should contact [email protected] for assistance.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any PDFs or Word documents created after the 23 September 2018 will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve our accessibility

Our website has been created by accessibility specialists, HeX Productions who are supporting our journey to create an inclusive digital environment.

As part of this project, automated and manual testing has taken place throughout the design and build.

Further additions to this website will also be tested by HeX Productions, using a range of assistive technology to ensure they meet the requirements.

Preparation of this accessibility statement

This statement was prepared on Wednesday 17 February 2021. This statement was last updated and the website tested on Tuesday 6 April 2021.